Over the past few months, we have been hearing reports that many Surface Pro 3 users are experiencing rapid battery drain which essentially makes the device useless if they don’t have it plugged in all the time. Microsoft has been working on the fix for quite some time now and it has finally been released today. Those who own an affected Surface Pro 3 will certainly be hoping that this fix takes care of the problem once and for all.
When the issue was being reported, Microsoft was quick to acknowledge the problem and it suggested that a software glitch might be to blame. Nearly two weeks ago, the company confirmed that it was indeed a software-based problem and that a fix was going to be released soon.
Microsoft today released the Surface Pro 3 battery issue fix, pointing out that some units were facing this problem because they were not able to properly measure full battery capacity when prevented them from being fully charged.
The company compared the problem to a broken fuel gauge in a car. “If the fuel gauge isn’t working right, the car would also not be able to fill the tank — even though the tank is fine,” it said, reiterating that the battery hardware is completely fine in these units and that everything should function normally after the software fix is applied.
Microsoft does point out that users might not see an immediate improvement. It says that the issue will correct itself over the next several charge and discharge cycles once the update has been installed.
It’s yet to confirm how it will facilitate customers who have already paid money to replace the entire battery unit of their Surface Pro 3. It will first see who had a genuine claim and who simply ran down their battery before it reaches out to those who paid for a replacement within a month.