However Sprint’s CEO begs to differ. In a recent conference call with reports, Sprint’s CEO Marcelo Claure was quoted as saying, “Most of them are basically switching to a Galaxy S7.” Claure adds, “Even with this, they begrudgingly gave back their Note 7. I’m a believer that Samsung will recover.”
We suppose there are some customers who believe that this incident with the Note 7 is a one-off incident. After all the company has been very successfully churning out phones over the past few years without much incident, so it’s hard to fault a company who has had such a stellar track record.
Another possibility is that Samsung has been incentivizing the return of the Note 7, giving customers $100 in credit if they were to exchange their Note 7 for another Samsung product. The company also recently announced that in South Korea, Note 7 customers would be eligible for 50% off the Galaxy S8 or Note 8 in 2017 if they are interested.