eBay is taking the fight to Amazon and its subscription-based Prime membership program by announcing that it’s now going to provide three-day “Guaranteed Delivery” on more than 20 million items. eBay is going to roll out Guaranteed Delivery in the United States this summer, it says that this will provide faster and more precise delivery dates for customers.
eBay adds that at launch it’s going to guarantee delivery in three days or less on more than 20 million eligible items with millions of these items offering free shipping. Customers will also be able to search for and filter items by 1 and 2 day delivery.
“While the majority of items on eBay already ship within 3 days or less, as well as for free, Guaranteed Delivery will give shoppers even faster delivery options and the confidence that their items will arrive on time,” said Hal Lawton, Senior Vice President of North America at eBay.
It’s offering this feature at no additional cost so customers will know when their items will arrive with Guaranteed Delivery dates for free. They will also get more search options as they will be able to filter, sort, and search items by a guaranteed delivery date. eBay says that it will make it right if an item doesn’t arrive by the given date.
It further explains that if a guaranteed item arrives late, customers can request to either have the cost of their shipping refunded or return the item altogether. If the item had free shipping, they will receive a coupon to be used the next time they make a purchase on eBay.