The company recently announced that they would now replace those nylon bags with the promised canvas ones, and asked that customers submit a ticket via its support page to get the process started. Unfortunately for Bethesda, it seems that due to a loophole in the system, somehow the information submitted by users were suddenly available for viewing by everyone.
As Redditor Jessiepie wrote, “I am receiving every single one of your support tickets on my Bethesda account. Mostly it’s your receipts for you power armor set requesting a new bag. These receipts contain all your info. Your email and home address and the card you used to buy this extremely glitched game.”
Bethesda has since patched the loophole, but the fact that there was a window in which the information was publicly available is probably not doing the company any favors. Whether or not that information has since been downloaded and saved by less scrupulous users is unclear, but hopefully nothing bad happens as a result of this.