Nike launched its new Adapt BB smart sneakers a couple of weeks ago. These self-lacing shoes are cheaper than an earlier iteration from the apparel giant even though $350 is still a lot of money for shoes. It released apps for iOS and Android so that users could lace up the shoes using their phones but it turns out that an update released for the Android app has caused it to no longer work with the Adapt BB.

Owners who are affected by the issue say that neither the left or right shoe pairs with the Nike app. This means that they can no longer use the mobile app to automatically lace up their smart sneakers.

Some say that they got the shoes to work again after performing a hard reset. The Adapt BB does have side buttons on the shoe itself for manually lacing them up but it appears that some users have reported that this update has even caused the motor to stop working, thus breaking the self-lacing system entirely.

The issue could be due to an early version of the software for the Adapt BB as some sneakers didn’t come with the latest version of the software. If they don’t receive the update before being paired using the latest Android app, they can lock up.

Nike has not yet commented on the matter.

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