That being said, T-Mobile’s CEO has since stepped forward and publicly apologized to the company’s customers. In an open letter on its website, T-Mobile’s CEO Mike Sievert apologized to customers while sharing additional details of the attack and what they’ve learnt so far.
According to Sievert, “Attacks like this are on the rise and bad actors work day-in and day-out to find new avenues to attack our systems and exploit them. We spend lots of time and effort to try to stay a step ahead of them, but we didn’t live up to the expectations we have for ourselves to protect our customers. Knowing that we failed to prevent this exposure is one of the hardest parts of this event. On behalf of everyone at Team Magenta, I want to say we are truly sorry.”
T-Mobile has also since provided customers with two-years of identity theft protection. They are also encouraging customers to visit their website where they’ll be able to sign up for free scam-blocking protection, as well as making Account Takeover Protection available for their post-paid customers.