Spotify’s streaming platform is home to many artists and podcasters, but recently, the company made headlines when musician Neil Young told the platform that he wanted his music removed from the streaming service due to Joe Rogan’s podcast, which has faced some controversy over Rogan’s take on vaccines.
This was followed by artist Joni Mitchell, and now it looks like a ton of Spotify customers are also letting the streaming platform know how they feel about it by flooding them with cancellation requests. So much so that there have been reports that Spotify has been inundated with so many cancellation requests that they have not only temporarily suspended its live customer service support, but also requests for cancellations.
BREAKING: Spotify has shutdown its live customer support due to an unprecedented number of complaints after they doubled-down on their Joe Rogan anti-vax campaign pic.twitter.com/yscw97xTkt
— LeGate (@williamlegate) January 27, 2022
According to MainStreet Law’s Tristan Snell, “Spotify is no longer letting people cancel subscriptions. Their customer service system is completely overwhelmed. People asking to cancel are being told they cannot. Presumably Spotify will allow cancellations again at some point once their system is not so flooded.”
Some users are claiming that they have managed to successfully cancel their Spotify subscription, but others are claiming that the website is too slow or not responsive to their requests. Keep in mind that there is a difference between closing your account permanently versus cancelling your Premium subscription, so if you can’t do the former, you can always opt for the latter for now.