In an internal memo obtained by the folks at The Verge, Twitter’s CEO Dick Costolo wrote, “We suck at dealing with abuse and trolls on the platform and we’ve sucked at it for years. It’s no secret and the rest of the world talks about it every day. We lose core user after core user by not addressing simple trolling issues that they face every day.”
Costolo also goes on to admit that this is something that Twitter has not been aggressively pursuing and that it is “embarrassing”, so much so that it seems that it has reignited Twitter’s desire to be more aggressive when going after users on their network who are harassing other users and making their lives miserable.
Costolo wrote, “We’re going to start kicking these people off right and left and making sure that when they issue their ridiculous attacks, nobody hears them.” It is not clear what Twitter plans on doing now, but it’s good to see that they are being more serious about it.
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