Updates are usually seen as good things because they typically contain things like bug fixes, performance improvements, new features, and so on. However in the case of Twitter user Rocky Mohamadali, it seems that recently updating his iPhone X to iOS 12.1 had less than desirable results.

According to Mohamadali, he claims that after updating to the latest version of iOS, his iPhone X suddenly got hot and exploded. As you can tell from the photos below, this was no small explosion as it seems that it was big enough to shatter the glass on the back of the phone, leaving a huge gaping hole.

Speaking to Gadgets 360, he said, “This year early January I bought the iPhone and have been using it normally. Dark grey smoke started coming from the phone. The update was completed and as soon as the phone turned on it started to smoke and caught fire.” He also claims that he was using an official Apple charger, which rules out any fault usually associated with third-party/unofficial chargers.

Apple Support has since responded to his tweet, claiming that this is not “expected behavior”, and that he should message them to resolve it. That being said, given that the iPhone X has been on the market for more than a year without any incident, it’s safe to say that this could be an isolated incident.

Filed in Apple >Cellphones. Read more about iOS, iOS 12, iPhone and iPhone X.

5.8"
  • 2436x1125
  • Super AMOLED
  • 463 PPI
12 MP
  • f/1.8 Aperture
  • OIS
2716 mAh
  • Non-Removable
  • Wireless Charging
3GB RAM
  • A11 Bionic
  • None
Price
~$965 - Amazon
Weight
174 g
Launched in
2017-09-01
Storage (GB)
  • 256
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