skype logoAs some of you might have experienced several weeks ago, Skype ran into some connectivity issues. Basically users could not connect to Skype’s network and could not send messages, make calls, or hold video conferences. Given that Skype is integral to some businesses, safe to say that this was more than a minor inconvenience.

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The good news is that Skype wants to make up for it. The company has recently started to send out emails to its users, informing them that in order to make amends and to apologize for the service issues, they would be giving users 20 minutes of free calls. This 20 minute worth of call times will be added to the user’s account and they are expected to make use of it within the next 7 days of receiving it.

According to the email, “We’re sorry for the technical issue we suffered that day. We know how important our service is to you and how frustrating outages like this can be. We also know that sometimes saying sorry just isn’t enough. To make it up to you, over the next few days we will add 20 minutes of free calls to over 60 landline and 8 mobile destinations around the world. Make sure you look out for your free calls as they will be available to use for 7 days.”

It is unclear as to how one would qualify for the free minutes or if it will be given to everyone. I personally have not received any such email even though I was affected by it, but according to Igor Bonifacic of MobileSyrup, he received the email even though he did not use Skype that day. Have any of our readers received an email from Microsoft/Skype?

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