It is understandable that customers might be apprehensive when handing over credit card details to a company online. However given that a lot of shopping and purchasing does take place over the internet these days, there’s really not much choice, although to be fair many companies take active steps in trying to protect the details of their customers.
Unfortunately sometimes this doesn’t always work out the way they intend it to, such is the case over in Singapore where a report from Channel NewsAsia (via 9to5Mac) has revealed that there seems to be a high number of customers in the country who are claiming that they are experiencing fraudulent credit card charges being made via iTunes.
For example one woman claims that she was billed on her credit card an amount of S$7,000 and she only realized something was amiss when she received a text message from her credit card company, informing her she had less than 30% of her credit limit left. OCBC, a bank in Singapore, also confirmed that they have been noticing unusual transactions made through iTunes.
According to Vincent Tan, head of credit cards at OCBC Bank, “In early July, we detected and investigated unusual transactions on 58 cardholders’ accounts. Upon confirmation that these were fraudulent transactions, we deployed the necessary counter-measures and are currently assisting the affected cardholders via the chargeback process.” Apple is said that they are investigating the matter but it is unclear as to how this even happened to begin with.